Virtual assistant in Cebu
Hi, I’m Jelyn, your reliable virtual assistant.
I help busy business owners handle customer support, scheduling and social media, so they can focus on growing their business.
I’m a Cebu-based virtual assistant with hands-on experience in BPO customer support, social media content creation, and clinic appointment coordination.
Skills
Core strengths
Tools
Services
An organised day, handled.
Four kinds of help, laid out like a working day.
- Morning
Customer support
Email, chat and phone support in a professional, friendly tone, with inquiries answered and support cases resolved.
EmailChatPhone - Midday
Scheduling and client coordination
Booking and managing appointments, and coordinating client services and follow-ups.
AppointmentsFollow-ups - Afternoon
Social media and content
Social media posts and graphics in Canva, short promotional videos for TikTok, Facebook and Instagram, and engagement tracking.
CanvaTikTokFacebookInstagram - Wrap-up
Presentations and documents
Slide decks and training or lesson materials in PowerPoint.
PowerPoint
Experience
Where the work has been.
A short record of the roles behind the services.
- May 2025 to present
Customer Support Representative
Multi-channel customer support after intensive BPO training; resolves customer inquiries and technical support cases.
- Dec 2023 to May 2025
Independent Affiliate Marketer and Content Creator
E-commerce affiliate campaigns on TikTok and other platforms, promo videos, engagement analytics and online sales.
- Sep 2021 to Dec 2023
Volunteer teaching
Taught children and led emotional resilience classes for adults, with every lesson built in PowerPoint.
- Until May 2022
Clinical Assistant
Scheduled appointments and coordinated therapy, counseling, testing and evaluation services; made educational videos and Canva posters.
- 2018 to 2023
Bachelor’s Degree in Psychology
The patient, people-first foundation behind the rest of the work.
I bring patience, clear communication, and genuine care to every client and customer I work with.
Jelyn Palomar
About
Work that centers on people.
I grew up and studied in Cebu, Philippines, where I earned my Bachelor’s degree in Psychology from Cebu Mary Immaculate College.
My work has always centered on people. At RBE Psychological Services, I scheduled appointments and coordinated client services, and I promoted the practice through educational videos and Canva posters on Facebook, Instagram, and TikTok. At CG Academy, I taught English to learners from Korea, China, Japan, Taiwan, Russia, and Vietnam.
I later built my own affiliate marketing and content business, creating promotional videos and tracking engagement analytics. Today I work as a Customer Support Representative at Foundever, where I completed intensive BPO training.
Outside work, I love reading, singing, dancing, watching documentaries, producing and editing videos, and writing music.
At a glance
Values
Based in
Cebu, Philippines (UTC+8)
Contact
Let’s talk about your busy day.
Send a message and I'll get back to you.
Based in Cebu, Philippines (UTC+8)